Universities face increasing pressure to provide fast, accurate, and accessible communication to a growing and diverse student population. Traditional support channels often struggle to keep up, resulting in delayed responses, overwhelmed staff, and student dissatisfaction.
To address these challenges, the university implemented an AI-powered chatbot that integrates with existing systems to deliver 24/7 conversational support. This case study explores the problem, the implemented solution, and the measurable impact of the chatbot on student engagement and operational efficiency.
Here are the key benefits the chatbot has delivered to the university:
- Up to 60% – Reduction in repetitive inquiries
- 24/7 Support – Immediate responses, anytime
- 90 nationalities – Multilingual support without barriers
- 100% guaranteed – Availability ensured with Microsoft Azure
